frequently asked questions 

Ordering

1. Can I ship to one address and bill to another address?
   
2. Can I ship to multiple addresses on the same order?
   
3. How do I know if a product is available?
   
4. What forms of payment are accepted for online purchases?
   
5. How can I check on the status of my online order?
   
6. Can I change or cancel an online order prior to it being shipped?
   
7. How is sales tax calculated, and in what circumstances is it added?
   
8. Will Walter Foster confirm my online order?
   
9. What type of currency are the prices listed on your site?
   
10. Does Walter Foster offer gift certificates?
    
11. Does Walter Foster have an online wish list?
    
12. Can I send my wish list to a relative or friend?
    
13. Can I have my order gift wrapped?
    
14. Are tools and materials from Walter Foster kits sold separately?
    

Shipping

1. What shipping options are available?
   
2. How are delivery charges calculated?
   
3. Can my order be shipped internationally?
   
4. When will my order ship?
   

Returns/Exchanges

1. What is Walter Foster?s return policy?
   
2. How do I return or exchange an item?
   
3. What if there is a problem with the product I ordered?
   

Using Your Account

1. How do I register for an account?
   
2. How do I view my purchase history?
   
3. How do I change my e-mail address or password?
   

Security

1. Is the credit card information I submit secure?
   
2. Will Walter Foster sell or rent my e-mail address to other companies?
   
3. What is Walter Foster?s privacy policy?
   

Retail Stores

1. Does Walter Foster have retail stores?
   
2. Where can I purchase Walter Foster products at retail?
   

Copyrights and Permissions

1. Can I sell the painting I made from one of your books?
   
2. Can I use materials from your books in my classroom?
   
3. Where can I find more information about copyrights?
   

Submissions

1. How can I submit my ideas or artwork for a book?
   

Media Inquiries

Information for Vendors

1. Who should I contact regarding foreign rights and sales?
   

Miscellaneous

1. How can I find company background information?
   
2. Where can I find information about an out-of-print book?
   
3. Where can I find information about a specific author or artist?
   
4. Is Walter Foster a public company?
   
5. How do I sign up for the Walter Foster e-newsletter?